Got a question you can't find an answer to or need some extra help with your order? Be sure to check out our FAQ's, as this may have already been answered for you.

If you still need help, why not write to us and we'll get back to you as soon as we can. Please note, sending a second message before receiving a reply from us will result in longer response times as messages go into a queuing system.

Our customer service team are here to help you Monday - Friday 9am - 5pm BST (excluding bank holidays) and aim to respond to all enquiries within 48 hours. To help us answer you as quickly as possible, please always include your Order Number in all correspondence.

Please bear with us during the Black Friday, Christmas period and any promotional periods, as it may take us a little longer reply.

Please email all enquiries directly to customerservice@lamoda.co.uk